AIBOX Europe B.V. ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website (www.goovis.net), purchase our products, or otherwise interact with us. Our policy is designed to be compliant with the General Data Protection Regulation (GDPR).
We value your privacy and handle your personal data with the utmost care. This document outlines your rights and our obligations regarding your personal information.
1. Identity of the Data Controller
The party responsible for processing your personal data (the "Data Controller") is:
Legal Name: AIBOX Europe B.V.
Registered Address: Prinsenhil 29 4825 AX Breda the Netherlands
Registration Number: 98071084
VAT Number: NL868346731B01
For any questions or requests regarding your privacy, please contact us at:
Email: support@goovis.net
Phone: +31-(0)762045399
2. Personal Data We Process
We process personal data because you use our services and/or because you provide this information to us. Below is an overview of the personal data we may process:
· Identity and Contact Information: First and last name, shipping address, billing address, email address, phone number.
· Order Information: Details about the products you have purchased, order history, payment details (we do not store full credit card numbers), and transaction data.
· Account Information: If you create an account, we store your username, hashed password, and user preferences.
· Technical & Usage Data: IP address, browser type and version, operating system, device information, and information about your visit, including the pages you viewed, your clickstream (how you navigate our site), and interaction information.
· Communication Data: Any information you provide when you contact our customer support via email, phone, or our contact form.
· Marketing & Cookie Data: Your preferences for receiving marketing from us and data collected via cookies and similar technologies. For more details, see our Cookie Policy.
3. Purpose and Legal Basis for Processing Data
We process your personal data for the following purposes and on the following legal bases:
|
Purpose of Processing |
Type of Data |
Legal Basis (GDPR) |
|
To process and deliver your order |
Identity, Contact, and Order Information |
Performance of a contract (Article 6(1)(b)) |
|
To manage your customer account |
Identity, Contact, Account, and Order Information |
Performance of a contract (Article 6(1)(b)) |
|
To provide customer service and support |
Identity, Contact, Order, and Communication Data |
Performance of a contract (Article 6(1)(b)) |
|
To send service-related communications (e.g., order confirmation, shipping updates) |
Identity, Contact, and Order Information |
Performance of a contract (Article 6(1)(b)) |
|
To send marketing communications (e.g., newsletters), with your permission |
Identity, Contact, and Marketing Data |
Consent (Article 6(1)(a)) |
|
To improve our website, products, and services |
Technical & Usage Data |
Legitimate Interest (Article 6(1)(f)) |
|
For fraud prevention and security |
Identity, Contact, Order, and Technical Data |
Legitimate Interest (Article 6(1)(f)) |
|
To comply with legal obligations (e.g., tax and accounting laws) |
Identity, Contact, and Order Information |
Legal Obligation (Article 6(1)(c)) |
You have the right to withdraw your consent for marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.
4. Data Retention Period
We do not store your personal data longer than is strictly necessary to achieve the purposes for which it was collected. We adhere to the following retention periods:
· Customer and Order Data: We retain this data for up to 7 years after your last purchase to comply with financial and tax regulations.
· Customer Accounts: Data is retained for as long as your account is active. If you delete your account, your data will be anonymized or deleted, subject to our legal obligations.
· Data for Marketing: If you have subscribed to our newsletter, we retain your contact information until you unsubscribe.
· Customer Service Inquiries: Data from inquiries is typically retained for up to 2 years after the query has been resolved.
5. Sharing Data with Third Parties
We only share your personal data with third parties when this is necessary for the performance of our contract with you, to comply with a legal obligation, or for our legitimate interests. We do not sell your data to third parties.
We may share your data with the following categories of recipients:
· Payment Service Providers: To process your payments securely.
· Logistics and Shipping Partners: (e.g., DHL, FedEx, UPS) to deliver your orders.
· Marketing and Analytics Platforms: (e.g., Google Analytics) to help us understand website usage and improve our services.
· IT Service Providers: Who provide hosting, maintenance, and support for our website and systems.
· Government Authorities: If we are legally required to do so.
We have Data Processing Agreements (DPAs) in place with all parties that process data on our behalf to ensure they provide the same level of security and confidentiality that we do.
6. International Data Transfers
Some of our third-party service providers may be based outside the European Economic Area (EEA). In such cases, we ensure that the transfer of your personal data is protected by appropriate safeguards, such as the EU's Standard Contractual Clauses (SCCs) or by transferring to countries deemed to provide an adequate level of data protection by the European Commission.
7. Cookies and Similar Technologies
We use functional, analytical, and marketing cookies. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit our website.
· Functional Cookies: These are necessary for the technical operation of the website and your convenience (e.g., keeping items in your shopping cart).
· Analytical Cookies: These allow us to track website statistics and optimize the user experience.
· Marketing Cookies: These are used to track your Browse behavior to show you relevant advertisements.
On your first visit, we inform you about these cookies and ask for your permission to place them. You can opt-out of cookies by setting your internet browser to no longer store them.
8. Your Rights Regarding Your Data
Under the GDPR, you have the following rights:
· Right to Access: You can request a copy of the personal data we hold about you.
· Right to Rectification: You can request to have inaccurate personal data corrected or completed.
· Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data, under certain conditions.
· Right to Restrict Processing: You can request that we limit the processing of your data, under certain conditions.
· Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
· Right to Object: You have the right to object to the processing of your personal data, particularly where we rely on "legitimate interest" as our legal basis.
· Right to Withdraw Consent: You can withdraw your previously given consent for data processing at any time.
To exercise these rights, please send a request to support@goovis.net. To verify your identity, we may ask you to provide a copy of an ID, on which you have blacked out your photo, MRZ (machine-readable zone), and citizen service number (or equivalent) to protect your privacy. We will respond to your request within one month.
9. Right to Lodge a Complaint
If you believe that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You can do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.
10. Security of Your Data
We take the security of your data very seriously and implement appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. This includes:
· Using SSL/TLS encryption for our website.
· Implementing strict access controls for our employees and contractors.
· Regularly updating our systems and software.
If you have any concerns that your data is not properly secured or there are indications of misuse, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We advise you to review this Privacy Policy periodically for any changes.
!